I just made a ticket because my account was hacked, I was sleepy and stupid so responded to a phishing message and my account was hacked, how long does it take for blizzard to respond to that? I’m very happy with blizzard’s response time and this time I connected my account to my phone so these thing won’t happen The wait time is about 2 weeks, though. Darksíde: The time said it would be about 24 hours. It normally is. Darksíde: I opened a ticket regarding my 2nd account/my kids account about two months ago and it still hasn’t been replied to so I closed it and opened another a few days ago and still no response. If you had a status of the ticket I put a ticket in because im trying to fond out why my account is suspended and how long. I never recieved an email saying how long and for what reason im suspended and my ticket explained this so after waiting days i get a copy paste reply that has nothing to do with what my ticket said still have no response as to why and how long and still Søurdiesel-stormrage. This is Game Master Uxaruvuzvu at your service. ・。. ☆⌒*. Best Regards (っ ‿)っ☆ﾟ.*･｡ﾟ ~GM Uxaruvuzvu~. When I spent the x30 Aspect for x30 Wyrm Immediately at that moment opened them thinking it was aspect then I put in a ticket 8 hours later you answer it, so no timer was going to fix the issue to To expand upon what Perl said, the ticket response time is most likely relying on your place in the ticket queue as well as how long it takes to review the penalty again. You don’t actually need to prove anything. They will look at their own internal logs. If the accounts are all in your name and the gold was earned legitimately in-game, then I was waiting roughly days for my responses. First response was automated and replied as if they didn’t even read my ticket. Responded and looked into it but they looked at the wrong item. Responded again about the same item. Finally told me to report it as a bug. for the service of playing the game. if an item isn’t on the item Seven day + wait for ticket response (and counting) Customer Support. The displayed ticket time is the oldest ticket in queue and is not your personal response time. During normal operations it’s 24 hours, however since these aren’t normal times the expected answer time is 2+ weeks. Make sure you took out everything from the mail
Mass reported, Generic Ticket Response refusal
SupportCustomer Support. Cerms-mirage-raceway October 27, , pm 1. We’ve been waiting for about a week to get our ticket responded, understaffing issue? Dottie-thunderhorn (Dottie) October 27, , pm 2. A week seems a little long, try making sure your ticket is still open. Tritambarum October 28, , pm 3 Hello Blizzard Support, I set up a ticket almost 24 hours ago but I haven’t heard back from anyone regarding my issue. I am not sure about the expected wait time for tickets but hopefully, I can get some help resolving m Hello Blizzard Support, I set up a ticket almost 24 hours ago but I haven’t heard back from anyone regarding my issue Unfortunately the ticket system is inundated with various requests for help. The wait time is about 2 weeks, though. It normally is. If you had a status of the ticket before you closed it, leaving it open would have been better. Often you will get a response but not notice it, or not be able to view said response 2 Likes. Boubou September 19, , pm #2. Hi, I assume the situation with Customer Support in Europe is the same than it is in Americas; right now, Missing: gif drive
Ticket response time for customer support - #7 by Drdie …
I have 2 accounts, I pay for both, I have paid for both for almost 15 years. almost 2 weeks ago I got logged out of battle net for some reason and now I cannot log back in because I need my authenticator code. I lost my old phone with the authenticator. I did have a screenshot of it saved on my computer but my computers hard drive that it was First ticket Ive put in in a while (issue with Bnet balance) Response time was less than TWO hours. Last time I had a ticket it was nearly a couple days. It isn’t. Tickets are answered 24/7 and if U.S. isn’t awake, EU will handle it. And vice versa Trando December 25, , am 8. Nope, asking for records or doing something that a robo response can’t do will, at least in theory, get you in contact with a GM faster. Besides, can’t know what you were suspended for until you ask. Don’t know if this is the right place to ask this and it relates to me only being that of Which I have give every time. And it take around 24 hours in between each of them to received a new email asking for a new thing, which the one of the last was that I needed to use the live chat which is disabled. And now, blizzard is just not answering anymore to my tickets on both account. for more than 10 days