Added to Ekon’s message, depending on what your ticket is about and how you submit this ticket the current time varies from ‘one day to below 2 days*’ which is acceptable times. *Update 2 days by Vrakthris’s post below This week’s maintenance schedule. I Can't Log In Parental controls Unauthorized [HOST]g: humboldt Prompting a update to the authentication servers like a day later. update causes connectivity issues prompting a hot fix for all platforms. hot fix causes authentication servers to go into verification mode. Prompting Bnet account login from Diablo 4 main menu. because of the original authentication server issue from launch console users where [HOST]sing: humboldt Support Site Feedback. KeBooB June 8, , pm #1. Hello, As all of you know Diablo IV has been released and so many tickets need to be answered, as all we know. However, there should be a filtering system that allows support staff to pick the priority in order to solve the emergency problems such as Country/Region changes,
Ticket response - Classic Games Tech Support - Blizzard Forums
Nearly seven days wait time here. Times really, do change. I had my ticket answered today despite the in game estimate saying it was 7 days, when I initially raised it, it gave me an estimated 5 days wait. When it was answered, it was within 5 days like the initial estimate. I’d suggest you go by the estimate given in your confirmation email So I’ve put the ticket it a little under a week ago and the ticket said 25 Days response time. Okay no biggie it’s not terribly dramatic I can wait that long. has some kind of legal obligation to respond to players and not just let our tickets keep increasing in wait duration time? I’ve been a customer of Blizzard since and I Response times are indeed based on priority. Without knowing how Blizzard prioritized your issue, its impossible to say how long you will be waiting. Missing: humboldt My [HOST] accound banned becouse of someone try to hack my account. i opened a ticket and i got a response in 1 day. Gm asked to me ID, invoice number etc. and i sent it all. after this Gm asked to me a new e mail adress for link my [HOST] account and i sent a new mail adress to GM. Everything was going great untill here. i had a mail after
Very long wait times for ticket response? [Classic]
Blizzard support response time. Hey guys, any of you know how much deleayed customer support is during theese times? I have submitted ticket week ago Missing: humboldt Saneko-ragnaros (Saneko) April 10, , am #2. The average answer time is days if they can assist you. So you should be on top of the queue after your latest reply to Blizzard. As long as your ticket is not marked as “resolved/closed” you remain in queue. The other statusses can be “Open/Assigned to Agent/On Hold” etc I was waiting roughly days for my responses. First response was automated and replied as if they didn’t even read my ticket. Responded and looked into it but they looked at the wrong item. Responded again about the same item. Finally told me to report it as a bug. for the service of playing the game. if an item isn’t on the item Hi, I have created ticket today regarding my account hacked Issue: "Dear Dominik, Issue ID: # We have received your ticket. You should receive a reply from a Game Master soon. [Click here] to review your ticket. Please note that creating duplicate tickets, or canceling and re-submitting tickets, will lengthen response time. Among all participants who answered the questions of the competition correctly and/or took part in the activities in the respective week the following weekly prizes are drawn: Week 1: December 1 – December 7, (draw on December 8, ) Week 2: December 8 – December 14, (draw on December 15, ) Which I have give every time. And it take around 24 hours in between each of them to received a new email asking for a new thing, which the one of the last was that I needed to use the live chat which is disabled. And now, blizzard is just not answering anymore to my tickets on both account. for more than 10 days The customer support is being overwhelmed by the recent influx of new players, normally they take between 4h-2d to respond. i just quote myself from another thread (whick got solved after just a few hours) > Ticket time is realy high atm. I too have an open ticket because of authenticator problems waiting for 9days Try to contact their live support. Orange0range. • 4 yr. ago. Blizzard support is horrible now. It really used to be good but ever since they laid off a ton of their support staff (feels like 90%) it's nearly impossible to get a human on the phone to help you